Questions, answered plainly

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The trial and your money

Is it really free to start?

Yes. Signup is instant — no waiting list, no sales call. Adding a card activates your 14-day free trial. The card is stored to activate the trial; it is never charged at signup.

Why do you need a card for a free trial?

The card confirms a real account and switches the trial on. It's captured through a secure hosted form and stored by our billing provider — LoomWeb never sees your card number or CVV. You're never charged when you sign up.

What happens when my trial ends?

When the trial ends, the plan you chose at signup starts billing automatically — on the date and at the price you agreed to at signup. That agreement is a required, plain-language consent at the card step: what plan, what price, when billing starts. No pre-ticked boxes, nothing buried.

How do I cancel?

Self-serve and immediate, from the portal, in two clicks. Before your trial ends, cancelling closes the trial and no money ever moves. After your plan has started, cancelling stops all future billing.

Either way, your GitHub repository and your code survive cancellation.

Who charges my card?

MrSoftware Pty Ltd, ABN 64 162 662 697 — the company behind LoomWeb. Card details are held by our billing provider; charges appear on your statement as MrSoftware Pty Ltd.

GitHub and your code

Why does LoomWeb use GitHub?

Because GitHub is the infrastructure layer between your AI and your website: your coding agent writes code and pushes it to a repository, and LoomWeb builds every push and serves it over HTTPS. It is the interface every coding agent already speaks — no custom deploy pipeline to learn.

Who owns the repository and the code?

You do. The repository is created in your own GitHub account, private by default. If you leave LoomWeb, your repo and your code leave with you — nothing to export, nothing held hostage.

What access does LoomWeb have to my GitHub account?

Scoped repository access via OAuth — enough to create the repo and respond to pushes. No password, no account-wide control. You can revoke LoomWeb's access from GitHub at any time.

Agents

Do I need to know how to code?

No. You need a free GitHub account and a coding agent — Codex, Claude Code, Hermes or similar. LoomWeb generates the prompt that tells your agent what to do. If you can describe what you want, you can ship a site.

Which AI coding agents work with LoomWeb?

Codex, Claude Code, Hermes — or any coding agent that can clone a repository, edit files, and push to GitHub. LoomWeb is agent-neutral by design and never locks you to one AI provider.

Do I need to configure CI or deploy scripts for my agent?

No. There are no GitHub Actions to wire up, no nginx, no certificate renewals. Your agent pushes; your site is live.

Domains and sites

Can I use my own domain?

Yes. Every site gets a yourname.loomweb.co URL, and you can attach your own domain at any time from the portal. SSL certificates are issued and renewed automatically for both.

Is my site fast and SEO-ready?

Sites are served as static output over HTTPS: fast pages, clean URLs, sitemap, canonical tags. No plugin stack slowing things down.

What happens to my site if I cancel?

Cancelling stops future billing. Your repository and code survive — they were always in your own GitHub account. Hosted access winds down per the retention described in the terms, and you can reactivate or take your code elsewhere.

When things go wrong

What if my AI breaks something?

Every change is saved as a version. If a push makes the site worse, put the last good version back from your portal — one click, done.

Who fixes it when something goes wrong?

We do — that's what managed means. There are no servers for you to babysit. Write to hello@loomweb.co and we'll sort it out.

Still deciding? Start free and see.