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Contact us

Questions about the platform, pricing or your trial? Write to hello@loomweb.co, or use the form.

Mail goes to the two people who operate LoomWeb, the same engineers who provision the servers, not a ticket queue. We answer most mail within one business day (Australia/Brisbane).

What to include

The faster we can picture it, the faster we can fix it

  • Your site address, the loomweb.co subdomain or custom domain, if one is connected.
  • What you expected versus what happened, a deploy, a domain, a charge, a login.
  • When it started, after a push, a DNS change, or out of nowhere.

LoomWeb is operated by MrSoftware Pty Ltd (ABN 64 162 662 697), Brisbane Australia. Billing questions are handled through BSimple and reach the same people.